1. What is your service fee structure?
We offer transparent, no-hidden-fee service fees based on your project type, order volume and sourcing complexity. All service costs are confirmed in writing before you start any project. Product costs, supplier fees and logistics costs are charged separately and are fully transparent.
2. Can you consolidate goods from multiple suppliers?
Yes — consolidation is one of our core advantages. We coordinate production from different factories, inspect the goods on time and ship them together in one shipment to save your shipping cost and simplify your supply chain.
3. How do you perform quality control?
We conduct pre-shipment QC based on your product specifications, including appearance check, function testing, quantity verification and packaging inspection. We provide real photos and videos during production and at final inspection. We perform sampling inspection to minimise risk, but do not provide 100% full-unit inspection unless specially requested.
4. What products do you specialise in sourcing?
We currently focus on seven mature and stable categories: hair accessories, jewellery, watches, party & seasonal accessories, on-body accessories, bags, toys and 3C accessories.
5. What is the typical lead time for sourcing and samples?
Normal sourcing takes 2–5 working days to provide qualified supplier options and quotations. Sample preparation usually takes 5–15 days depending on product complexity. We will clarify a clear timeline for every project.
6. Can you help with private label and custom packaging?
Yes. We support private label, custom logo printing, customised packaging and OEM/ODM adjustments. We will verify factory customisation capability, confirm artwork details and follow up the whole production process.
7. What countries are your customers from?
We mainly serve online-store owners and local-brand retailers from the UK, Europe, the United States and Spain; online stores and wholesalers from South America; and wholesalers from the Middle East. We are experienced in Western market standards and compliance requirements.
8. What happens if goods fail pre-shipment QC?
If quality issues are found before shipment, we will report all defects with evidence, communicate correction solutions with the factory and provide you with feasible options including rework, replacement or new production. The final decision is always yours.
9. What MOQ can you support?
We support both small-batch orders and bulk wholesale orders. We are flexible with low MOQ requirements, which is ideal for independent-store sellers, new-brand launches and test-market orders. Whether a new mould or new material is needed affects what is achievable.
10. How do you handle time zone differences for communication?
We adapt to EU and US working hours. We reply to enquiries within 24 hours and provide timely project updates even during Western business time. We keep smooth cross-timezone communication going for every active order.
11. Can you support GRS, RCS and FSC sustainable certification products?
Yes. We can source suppliers with valid GRS, RCS and FSC certifications, verify certificate authenticity and assist you with complete certification documentation for sustainable and recycled product orders.